Technical Lead (Analytics, CRM & Customer Support System)

  • Location


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  • Job type:


  • Salary


  • Contact:

    Jackson Fong

  • Contact email:


  • Salary high:


  • Salary low:


  • Published:

    21 days ago

  • Expiry date:


  • Consultant:


Technical Lead (Analytics, CRM & Customer Support System) 

The Department

IT Enterprise Solutions Department provides high-quality and innovative business application solutions (non-wagering) and IT services to all divisions and departments within the Club in the portfolios of Racing, Customer and International Business Development , Corporate Planning, Branding, Membership, Charities and Community, Legal and Compliance, Corporate Affairs, People and Organisational Development, Finance, Audit, Property, Security & Integrity, and Integrated Project Management Office.

The Job

You will:

  • Leading a team of software engineers, offshore resources and external resources to accomplish development tasks as defined in the PDLC under the supervision of project managers / development manager.
  • Working with business users to document requirements and prepare specifications. Working with architecture / infrastructure team to perform technical design and construction.
  • Performing system design, development (including customization, interfaces, conversion and reporting) and software release.
  • Conducting design / code review to ensure quality of software deliverables.
  • Complying with established standards and processes.
  • Providing support during system assurance test and user acceptance test.
  • Assisting IT operations team to perform software installation and implementation
  • Providing BAU application support under the direction of technical/portfolio manager.
  • Resolving production problems and providing timely management update.
  • Acting as project manager for small-and-medium-sized projects as assigned by technical/portfolio manager.

About You

You should have:

  • Graduate qualifications in computer science or engineering.
  • With 7 years of experience in managing projects, leading team of developers locally and remotely to deliver IT solutions and provide system support.
  • Solid experience in developing Dynamic CRM solution
  • Solid experience in developing database solution by using SQL Queries, Stored Procedures programming on Microsoft SQL Server platform.
  • Experience in Database Clustering and Performance Tuning is preferred.
  • Experience in service or console base application using Microsoft .NET Framework, C#.NET is mandatory.
  • Solid experience of leading small development team for the application and database design, development, testing support and system implementation.
  • Efficiency in problem determination and problem solving under pressure.
  • Excellent in writing, presentation and communication skills.
  • Proficiency in both spoken and written English, Cantonese and Putonghua.
Those who are interested should submitted their CVs to jackson.fong@claremontconsulting.asia. Only shortlisted candidates will be invited to the interviews.