Connecting

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A CONSULTATIVE APPROACH

CLIENT-FOCUSED, EXPERTISE, INTEGRITY, PARTNERSHIP

ABOUT US

Headquartered in Hong Kong with offices in Singapore and Sydney, we are specialists in
Banking, Financial Services and Insurance, Fashion & Apparel, FMCG, ICT,  Manufacturing, Retail, and Supply Chain. 
 Our services include permanent and contract recruitment across the developed world, which all managed locally through our offices and partnerships. 


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LATEST VACANCIES

Technical Lead (A...

Shatin

55000

Technical Lead (Application Development) KEY ACCOUNTABILITIES Leading a team of software engineers, offshore resources and external resources to accomplish development tasks as defined in the PDLC under the supervision of project managers / development manager. Performing system design, development (including customization, interfaces, conversion and reporting) and software release. Conducting design / code review to ensure quality of software deliverables. Providing support during system assurance test and user acceptance test. Assisting IT operations team to perform software installation and implementation. Providing BAU application support under the direction of technical/portfolio manager. Acting as project manager for small-and-medium-sized projects as assigned by technical/portfolio manager. Qualifications /Experience Graduate qualifications in computer science or engineering. With 7 years of experience in managing projects, leading team of developers locally and remotely to deliver IT solutions and provide system support. Solid experience in developing Dynamic CRM solution Solid experience in developing database solution by using SQL Queries, Stored Procedures programming on Microsoft SQL Server platform. Experience in Database Clustering and Performance Tuning is preferred. Experience in service or console base application using Microsoft .NET Framework, C#.NET is mandatory. Solid experience of leading small development team for the application and database design, development, testing support and system implementation. Excellent in writing, presentation and communication skills.

Senior IT Analyst

Shatin

50000

Senior Analyst (IT Solutions) Scope of Role: Strong in interpretation of business goals and needs to understand and carry out user requirement and business requirement analysis.Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. Documenting business functional requirement and non-functional requirement Act as the liaison among internal stakeholders to analyse, document, communicate and validate business and system requirements for betting platform. Provide regular update of task and project status to BA team lead Provide clarification support on business requirements Provide coordination support to delivery manager on activities related channel requirements Assists BA Team Lead to provide day to day mentorship to new/junior Business Analysts Key Accountabilities: Prepare and document business functional requirements and non-functional requirements. Work closely with the Business Management Team during the requirements analysis and design stage. Develop in–depth business process knowledge and technical skills relating to technology within the business. Supports BA team lead to the overall requirements management framework design and focused on writing complex business requirements analysis in functional and non-functional to support Test Driven Development (TDD)/Behaviour Driven Development (BDD) approach Supports BA team lead to provide full range of IT support to the project and the project team; oversee the day-to-day project coordination and monitoring. Qualifications & Experience University degree holder in Information Technology, or related disciplines. At least 7+ years of hands on experience in system business analyst and project management Hands-on experience in collecting functional and non-functional requirements from various levels of users. Knowledge of Agile and Scrum Methodologies – user stories, acceptance criteria writing, sprint planning experience, etc. for test driven or behaviour driven development approach Familiar with system development life cycle, change management and project management activities. Dynamic team player with a strong sense of ownership and drive. Adaptive and fast to absorb domain knowledge. Eager to propose fresh ideas, pragmatic, solution driven approach. Highly motivated and team oriented. Strong drive to success and ability to structure necessary changes. Excellent interpersonal, communication, analytical and creative problem solving skills. Effective negotiating, time-management and written & spoken communication skills in English with ability to present ideas in a professional manner. Knowledge of UML, in particular Use Cases is essential Experience with IT tools on requirement gathering and modelling is a plus Knowledge on JIRA and Confluence tools Knowledge on betting business or derivative product trading business is an advantage.

Blockchain Engineer

Hong Kong

45000

About Our client is one of the leading digital asset trading platforms in the world with headquarter in Hong Kong, aiming to bring innovation to the traditional financial market. With the business expansion in the south-east Asia market, they are now looking for experienced talents to join the team. Responsibilities Conduct R&D and technical architecture design of blockchain application platforms, intelligent contracts and other projects Perform technical analysis for the projects that connect financial industry with blockchain technology, such as digital asset wallets Analyze the underlying architecture of the mainstream public chain, side chain and alliance chain of the blockchain Communicate with technical team across regions and collaborate with various departments to ensure smooth implementation of related R&D work Requirements Bachelor degree in Information Technology or related discipline Minimum 3+ years of experience of Linux server development Programming Language: Python, Go, Java or C++ Database: PostgreSQL, MySQL and Redis Network protocols: HTTP, HTTPS, TCP/IP and UDP Sound knowledge in AWS and Aliyun Familiar with software engineering and testing methods, and experienced in server-side large-capacity, high-performance programming framework applications Strong communication and presentation skills in Chinese, English and Mandarin More Information If you are interested in knowing more about this position, such as company culture, team structure and salary package, feel free to drop me a call at 3704 4775, WhatsApp at 6025 2417 or email to ivan.lee @ claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Product Manager

Hong Kong

65000

About Our client is one of the leading digital asset trading platforms in the world with headquarter in Hong Kong, aiming to bring innovation to the traditional financial market. With the business expansion in the south-east Asia market, they are now looking for experienced talents to join the team. Responsibilities Act as Product Owner to drive the enhancement of the cryptocurrency application in end-to-end basis to support global business strategy Develop and manage relationship with international payment facilitators in south-east Asia countries Communicate with partners regularly to establish and maintain a long-term cooperative relationship Liaise with external partners on new features implementation Requirements Bachelor degree in Finance or related discipline Minimum of 3+ years of experience in payment gateway in financial services industry, with cryptocurrency experience preferred Good understanding on mobile app development, payment gateway mechanism and payment technologies Sound knowledge of payment practices in south-east Asia markets, especially Japan / Korea / Vietnam Strong communication and presentation skills in Chinese, English, and/or other foreign languages More Information If you are interested in knowing more about this position, such as company culture, team structure and salary package, feel free to drop me a call at 3704 4775, WhatsApp at 6025 2417 or email to ivan.lee @ claremontsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Business Analyst

Hong Kong

25000

About Our client is a multinational brokerage firm that operates real-time securities trading platform. In order to cope with the fast-growing trend of investing, they are now looking for a Business Analyst to coordinate the on-going system enhancement in terms of new features and user interface, and handle the quality assurance accordingly. Job Duties Manage business requirement gathering, analysis, and produce documentation to enable IT and project teams to develop high-quality solutions Responsible for Functional Requirement Specification (FRS), Integration Test, User Acceptance Test (UAT), User Manual & User Training, Requirement Change Request and related items in all phases of system development life cycle Prepare test strategies and test plans to fulfill testing requirements, resolve testing process questions/issues and define criteria for acceptance Requirements Degree holder in in Business Administration, Information Systems or related disciplines Minimum 2 years of relevant working experience in financial industry Familiar with quality assurance processes Strong communication and presentation skills Good command of written and spoken English, Cantonese and Mandarin More Information If you are interested in knowing more about this position, such as company culture, team structure and salary package, feel free to drop me a call at 3704 4775, WhatsApp at 6025 2417 or email to ivan.lee @ claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Customer Service ...

Hong Kong

N/A

A leading European online FX trading and financial services company is expanding their new office in Hong Kong and is now looking for a Customer Support (CS) Manager or Senior CS Supervisor responsible to assist clients with any queries they might have via email, telephone or live chat. You are able to answer all questions clients might have and therefore have to be knowledgeable and receive constant training. Your responsibilities and duties Lead a CS team of about 15 people and manage their rosters and regular training Assist clients worldwide through a live support Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments Impeccable telephone etiquette and management Handle Back Office queries Support clients with technical and troubleshooting issues Deal with complaints of a varying nature promptly and effectively Provide support and troubleshooting on Meta Trader platforms (foreign exchange software) Liaise with all departments to resolve issues Liaise with the compliance officer regarding complaints and approval of accounts Provide all relevant information to clients regarding documents and materials for becoming a client Report to Global CS Team Head in Europe Requirements Excellent/Native Mandarin and fluent English Knowledge of any other languages will be considered as an advantage Excellent spoken and written communication skills Excellent computer skills (Microsoft Excel and Word) Knowledge of Meta Trader platforms (MT4) is preferred Previous experience in similar positions is preferred Candidates with less experience will be considered as a (Senior) CS Supervisor TERM: Full-time, in shifts for a total of 40 hours/week (5 days a week). Shifts may apply to weekends when needed. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Customer Lifecycl...

Hong Kong

N/A

A leading European online FX trading and financial services company is expanding their new office in Hong Kong and is now looking for a (Senior) Customer LifeCycle Marketing Manager, Greater China, responsible for defining client conversion, retention and reactivation strategy in order to drive client engagement that increases lifetime value and tenure. Reporting to the Head of Marketing, you will be a key contributor to the new development and execution of the Company’s CRM strategy that will foster profitable long term relationship with clients for the Company’s business within the Greater China Region. Your Key Responsibilities Develop and manage the Client Value Management (CVM) strategy for the Brand operating in Chinese language with special focus on the mainland China market, working closely with CVM global team in Europe to develop and implement campaigns focusing on the following client lifecycle areas: Nurturing / Conversion; Retention / Segmentation / Value development Churn Prevention; Reactivation of lapsed/dormant accounts; Upsell / Cross Sell Develop and implement client communications and promotional activities that increase client engagement across any client touch-points, including: Email Wechat messages SMS Push notifications Chatbot Webinars Seminars/Live Events Hospitality In-platform/My Account messaging Social Media Market news and analysis Others Ensure all activity is tested and optimised against targets and fed into Chinese team optimisation work streams Develop communications campaigns from marketing calendar, with CVM team and Chinese marketing team in Europe and HK Take responsibility for ensuring a deep understanding of regulatory requirements relating to brand and campaign communications. Conduct regular competitor reporting of retention activities working with CVM team and Chinese marketing team sharing insight and ideas. Manage budget and targets for retention activities and report against ROI. Work with the Insights, CVM and global Retention Managers to develop a framework for regular reporting and monitoring of retention KPIs; Client conversion; Customer Lifetime Value; Segmentation; Targeting Strategies; Campaign ROI. Education Educated to degree level or equivalent Skills, Knowledge & Experience Required Appropriate CRM experience at a similar level within ecommerce led organizations preferably in the financial, trading spread-betting or online gambling sectors. Proven track record of delivering CRM campaigns and journeys that improve client retention and LTV. Good experience with CRM tools – Exact Target and/or Salesforce. In-depth understanding and CRM experience with WeChat An understanding of the motivators of the target market. Ability to work to tight deadlines, drive projects and to priorities effectively. Ability to develop effective long-term working relationships both within the department & across departments and at all levels within the organization. Experience of creating compelling campaign proposals and presenting results. Previous CRM experience for the China market is strongly preferable. Fluency in English and Mandarin in both spoken and written language is a must Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.