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A CONSULTATIVE APPROACH

CLIENT-FOCUSED, EXPERTISE, INTEGRITY, PARTNERSHIP

ABOUT US

Headquartered in Hong Kong with offices in Singapore and Sydney, we are specialists in
Banking, Financial Services and Insurance, Fashion & Apparel, FMCG, ICT,  Manufacturing, Retail, and Supply Chain. 
 Our services include permanent and contract recruitment across the developed world, which all managed locally through our offices and partnerships. 


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LATEST VACANCIES

Senior CRM Manager

Hong Kong

N/A

A fast-growing US-based FinTech company is looking for a CRM (Senior) Manager to lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction. Based in Hong Kong, reporting to the Division Head, you will be a key contributor to the new development and execution of the company’s CRM marketing strategy that will foster profitable long term relationship with clients for the company’s business within the Greater China Region. Your Key Responsibilities Plan, manage and deliver multi-channel CRM marketing campaigns and ensure ROI through KPIs and performance metrics which includes but not limited to customer acquisition, retention, reactivation and customer lifetime value Drive strategy and execution of lifecycle marketing initiatives to onboard, retain and build customer loyalty Develop and execute overall CRM strategy and communication plans that leverages the appropriate channels (website, email, mobile, in-platform, social, etc) Lead the development of personalization strategy based on customer segments and implement across all platforms with an ultimate goal of driving conversion and engagement Provide insights on how to maximize current and prospective relationships through the use of CRM engagements Ensure the CRM strategy provides an effective sales funnel and efficient sales process Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvement etc. Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns. Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns. Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization. Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing. Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time. Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results. Establish best practice and ensure that this is shared with global counterparts. Requirements Bachelor degree in Marketing or relevant field Minimum of 8 years' relevant CRM marketing and management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including personalized trigger campaigns, loyalty programs, promotions and customer segmentation Highly data-driven and result-driven marketer with a proven track record of delivering CRM programs that drive overall company goals Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc. Experience leveraging a variety of marketing technologies to create relevant customer journeys including dynamic CMS tools for personalized experiences, CRM and marketing automation Extensive experience in driving customer growth and funnel optimization with a track record in delivery solid consumer marketing strategies Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations A team player, with the natural ability to collaborate successfully with stakeholders across the organization Ability to work in fast paced, dynamically changing environment Commitment to continuous improvement and best practice Excellent written and verbal communication and presentation skills in both English and Mandarin is a must Occasional travel will be required, primarily to mainland China. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Account Manager

Hong Kong

N/A

A Nasdaq-listed digital marketing agency is looking for a Senior Account Manager / Account Manager for its Hong Kong office. Reporting to the Team Lead (Account Director), you will effectively manage the company resources to provide quality digital marketing services and online advertising solutions (SEM/display advertising optimisation) to assigned accounts, whilst assisting in BD pitching/generating new business/revenue for the Company. Your Key Responsibilities: Develop and manage good relationships with junior and mid-level clients whilst supporting your senior team in driving revenue growth, and regularly reporting on results Be alert to business opportunities and work with your director to help leverage those opportunities Develop and present cost estimates as formal budgets to the client Act as the core client contact for all project queries including timing plans, budgets and creative work Receive and understand project briefs from the Director or from clients and manage work through Production and Development Manage timings plans to ensure that projects are delivered effectively and on time Take ownership of more advanced online projects and campaigns (SEM, display, social and programmatic) Your Knowledge, Skills and Experience: A strong understanding of the digital marketing industry preferably with a proven track record gained from either in-house or agency side Strong SEM, display, social and programmatic advertising/marketing experience A skilled Project Manager with the ability to multi-task across numerous projects Experienced in campaign management with an understanding of deployment systems – across upload, testing, deployment and reporting and/or Creative processes Numerate with a solid understanding of financial management and profitability Strong interpersonal and oral communication skills Excellent administrative, organisational and presentation skills Experience in managing people would be advantageous with the ability to delegate and oversee project and admin work It would be advantageous to have an understanding of data Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Senior Software E...

Shatin

N/A

Senior Software Engineer (Channels) Our Client's Strategic Business Solutions Department provides web and mobile channels development and software services to support its information web and mobile systems. We are looking for high calibre individual to join the team. The Job You will: work in the Development team to design, develop, test and support web application services provide technical advice and assistance to selected projects in the resolution of technical issues develop and maintain technical documentation of software solutions participate in conducting system analysis, requirements, development, testing and implementation of novel business solution leveraging business-enabling technology lead an offshore development team in ShenZhen You should Have a Bachelor Degree in Computer Science or related discipline Have 5+ years’ experience in implementing and supporting web or mobile solutions in a consulting practice or business environment. Less experienced applicants will be considered for Software Engineer post. Have excellent written and verbal communication and presentation skills Have good experience in web application development using programming languages and tools, including C#, ASP.NET MVC Framework, JQuery, SQL, JavaScript and Web Services Have understanding in all stages of the Software Development Life Cycle (SDLC) Have experience in UX/UI, DevOps and Agile Methodology would be an advantage Have experience in AngularJS, bootstrap, node.js would be a plus Be proficient in English and Cantonese (Proficiency in Putonghua is an advantage) Be highly self-motivated If you’re interested in discussing this role in more detail please send your CV in WORD format to Jackson.fong@claremontconsulting.asia and/or call Jackson at +852 3711 3146.

Regional IT Manager

Hong Kong City

N/A

A well-established consumer electronics company is looking for an IT Manager to lead and coordinate all IT related activities, operations and local infrastructures for the assigned Asian Pacific regions. Based in Hong Kong, reporting to the VP of Corporate Finance and Management, you will manage and enable the effective control of technical services and optimum availability of existing IT systems, provides services to assist users and guarantee the reliability of infrastructures according to measurable service commitments shared with business units and information system clients. The Principal Aims and Your Main Responsibilities: Alongside the global operations entity and your IT team (four staff): Provide support and training services to users Oversee local contracts for the IT department: complying with service commitments (SLA) associated with business unit processes, the availability of infrastructures and user satisfaction. Ensure IT production and local maintenance: Supervise all of production (steering, systems engineering and operational engineering) and the maintenance of hardware, operating software, basic software and optimise IT resources Guarantee the process for putting evolutions or new solutions into production Oversee crisis situations to guarantee the re-establishment of normal service as rapidly as possible Guarantee quality and security: Check the reliability of systems, the security of data and define emergency plans Apply emergency and backup plans, coordinate computer processing under the best conditions in terms of quality, capacity, availability, deadlines and cost Carry out communications for your scope of work: organise information in the event of disruptions by broadcasting the information required to the departments and business units concerned Supply resources management: be good at making proposals, from a technical, economic and budgetary point of view, to ensure the maintenance of production methods at a suitable technical level and anticipate technological evolutions and their impact on the scaling of the production environment. Roll out projects and any solutions (software, process etc.) that apply to your scope of work by taking actions that lead to the success of the project Main Skills Required: Profile University graduate / higher education course (Engineering, Masters) in IT or a more general course (Industry, Commerce, Management etc.) with a specialisation in IT Technical skills Expertise in production methods and standards (ITIL) and the good practices associated with this (understanding of change management processes, incident management, management of “production releases”) A good understanding of the IT systems in the company and its role Expertise in the architecture of the IT production system and its operation. Expertise in the various types of operating system (large and medium-sized systems, microcomputers) A good understanding of processes for saving data and, more widely, security considerations Expertise in using office and collaboration software (Office 365 and others) Professional abilities Good written and oral communication skills in English Sense of service towards customers/users (passion for customer interests) Ability to measure your activity and make progress in this respect using simple and measurable indicators (KPI, OPS programme etc.) Good ability to work and withstand pressure in the event of a crisis (technical incidents) Ability to organise, discipline and method for the optimum organisation of computer processing Ability to optimise the management of budgets and schedules Responsiveness and availability to ensure optimum service to users (the manager is often, like employees, subjected to an on-call system) Good listener and communicator Leadership qualities to motivate teams, train them in processes and oversee projects Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Account Director

Hong Kong City

N/A

A listed digital marketing agency is looking for an Account Servicing and Sales Director for its Hong Kong office. Reporting to the Team Lead/General Manager, you will lead a team of 8 and effectively manage the company resources to provide quality digital marketing services and online advertising solutions to assigned accounts, whilst generating new business/revenue for the Company. Your Key Responsibilities: Develop and manage good relationships with mid to C-level clients whilst supporting your senior team in driving revenue growth, and regularly reporting on results Be alert to business opportunities and work with your Team Lead to help leverage those opportunities Develop and present cost estimates as formal budgets to the client Act as the core client contact for all project queries including timing plans, budgets and creative work Receive and understand project briefs from clients and manage work through Production and Development Manage timings plans to ensure that projects are delivered effectively and on time Take ownership of more advanced online projects and campaigns (SEM, display, social and programmatic) Your Knowledge, Skills and Experience: A strong understanding of the digital marketing industry preferably with a proven track record gained from either in-house or agency side Strong SEM, display, social and programmatic advertising/marketing experience A skilled Project and Sales Director with the ability to multi-task across numerous projects Experienced in campaign management with an understanding of deployment systems – across upload, testing, deployment and reporting and/or Creative processes Numerate with a solid understanding of financial management and profitability Strong interpersonal and oral communication skills Excellent administrative, organisational and presentation skills Experience in managing people would be advantageous with the ability to delegate and oversee project and admin work It would be advantageous to have an understanding of data Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

APAC Marketing Co...

Hong Kong City

N/A

A leading international legal practice is looking for a regional marketing communications manager, to take reporting to the Head of Marketing, BD and Communications teams, to help generate APAC related content that builds brand awareness with the target client audience in a crowded and competitive environment. You will be responsible for the planning and execution of the campaigns strategy for the APAC business to support this brand building, linking in with the global communications team as appropriate. Your key responsibilities: Advise on all communications related matters Be responsible for liaising with the BD team as well as partners and associates on a daily basis Sourcing key themes and comments to push out to external stakeholders proactively using all possible channels, including social media Dealing with sensitive issues that require careful handling, given many of the clients’ disputes Identify key market trends which are worthy of external and/or internal campaigns. This will include developing and seeking buy in for creative campaign plans, developing key messages and implementing those campaigns and projects. Monitor the social media accounts and post engaging content Media opportunities - fielding media opportunities to the right individual within the network, liaising with partners on prospective media interviews and facilitating media calls Press releases - drafting and liaising directly with partners to achieve sign off. Website - drafting and/or updating standard text. Contribute to publications, advertising / editorial opportunities - fielding and answering queries internally and externally. Brand champion - working closely with the design team to develop all marketing communication and event related collateral while ensuring compliance with the brand guidelines. Asian office-wide brochures and communications - drafting or updating office-wide content across practice areas. Directory and award submissions – project managing the legal directory and award submission process and fielding queries from the Asia Pacific team on best practice, researching the upcoming deadlines and managing the interview process. Internal communications - brainstorming ideas and writing content used to profile the Asia Pacific region internally and working closely with the global team to implement global initiatives and encourage best practice in the region. Key requirements Excellent writing and communication skills A good understanding and interest in commercial/economic and business issues Expertise in content marketing concepts and the application to professional services marketing communication strategies Ability to align content needs with wider business strategy Experience in application of digital marketing channels Media relations experience (not necessarily professional services) Client-centric in approach A confident individual who is diplomatic and persuasive and can work directly with lawyers as well as being a strong and collaborative team player. Friendly and approachable to all levels of staff International outlook Able to be discrete and handle sensitive/confidential information Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals, please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.