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A CONSULTATIVE APPROACH

CLIENT-FOCUSED, EXPERTISE, INTEGRITY, PARTNERSHIP

ABOUT US

Headquartered in Hong Kong with offices in Singapore and Sydney, we are specialists in Technology & Telecom, Banking, Financial Services and Insurance, Professional Services, commercial and Supply Chain. Our Services include permanent and contract recruitment across the Asia Pacific, which is managed locally through our offices and partnerships 


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LATEST VACANCIES

Technical Lead (A...

Shatin

55000

Technical Lead (Application Development) KEY ACCOUNTABILITIES Leading a team of software engineers, offshore resources and external resources to accomplish development tasks as defined in the PDLC under the supervision of project managers / development manager. Performing system design, development (including customization, interfaces, conversion and reporting) and software release. Conducting design / code review to ensure quality of software deliverables. Providing support during system assurance test and user acceptance test. Assisting IT operations team to perform software installation and implementation. Providing BAU application support under the direction of technical/portfolio manager. Acting as project manager for small-and-medium-sized projects as assigned by technical/portfolio manager. Qualifications /Experience Graduate qualifications in computer science or engineering. With 7 years of experience in managing projects, leading team of developers locally and remotely to deliver IT solutions and provide system support. Solid experience in developing Dynamic CRM solution Solid experience in developing database solution by using SQL Queries, Stored Procedures programming on Microsoft SQL Server platform. Experience in Database Clustering and Performance Tuning is preferred. Experience in service or console base application using Microsoft .NET Framework, C#.NET is mandatory. Solid experience of leading small development team for the application and database design, development, testing support and system implementation. Excellent in writing, presentation and communication skills.

Senior IT Analyst

Shatin

50000

Senior Analyst (IT Solutions) Scope of Role: Strong in interpretation of business goals and needs to understand and carry out user requirement and business requirement analysis.Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. Documenting business functional requirement and non-functional requirement Act as the liaison among internal stakeholders to analyse, document, communicate and validate business and system requirements for betting platform. Provide regular update of task and project status to BA team lead Provide clarification support on business requirements Provide coordination support to delivery manager on activities related channel requirements Assists BA Team Lead to provide day to day mentorship to new/junior Business Analysts Key Accountabilities: Prepare and document business functional requirements and non-functional requirements. Work closely with the Business Management Team during the requirements analysis and design stage. Develop in–depth business process knowledge and technical skills relating to technology within the business. Supports BA team lead to the overall requirements management framework design and focused on writing complex business requirements analysis in functional and non-functional to support Test Driven Development (TDD)/Behaviour Driven Development (BDD) approach Supports BA team lead to provide full range of IT support to the project and the project team; oversee the day-to-day project coordination and monitoring. Qualifications & Experience University degree holder in Information Technology, or related disciplines. At least 7+ years of hands on experience in system business analyst and project management Hands-on experience in collecting functional and non-functional requirements from various levels of users. Knowledge of Agile and Scrum Methodologies – user stories, acceptance criteria writing, sprint planning experience, etc. for test driven or behaviour driven development approach Familiar with system development life cycle, change management and project management activities. Dynamic team player with a strong sense of ownership and drive. Adaptive and fast to absorb domain knowledge. Eager to propose fresh ideas, pragmatic, solution driven approach. Highly motivated and team oriented. Strong drive to success and ability to structure necessary changes. Excellent interpersonal, communication, analytical and creative problem solving skills. Effective negotiating, time-management and written & spoken communication skills in English with ability to present ideas in a professional manner. Knowledge of UML, in particular Use Cases is essential Experience with IT tools on requirement gathering and modelling is a plus Knowledge on JIRA and Confluence tools Knowledge on betting business or derivative product trading business is an advantage.

Customer Service ...

Hong Kong

N/A

A leading European online FX trading and financial services company is expanding their new office in Hong Kong and is now looking for a Customer Support (CS) Manager or Senior CS Supervisor responsible to assist clients with any queries they might have via email, telephone or live chat. You are able to answer all questions clients might have and therefore have to be knowledgeable and receive constant training. Your responsibilities and duties Lead a CS team of about 15 people and manage their rosters and regular training Assist clients worldwide through a live support Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments Impeccable telephone etiquette and management Handle Back Office queries Support clients with technical and troubleshooting issues Deal with complaints of a varying nature promptly and effectively Provide support and troubleshooting on Meta Trader platforms (foreign exchange software) Liaise with all departments to resolve issues Liaise with the compliance officer regarding complaints and approval of accounts Provide all relevant information to clients regarding documents and materials for becoming a client Report to Global CS Team Head in Europe Requirements Excellent/Native Mandarin and fluent English Knowledge of any other languages will be considered as an advantage Excellent spoken and written communication skills Excellent computer skills (Microsoft Excel and Word) Knowledge of Meta Trader platforms (MT4) is preferred Previous experience in similar positions is preferred Candidates with less experience will be considered as a (Senior) CS Supervisor TERM: Full-time, in shifts for a total of 40 hours/week (5 days a week). Shifts may apply to weekends when needed. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Customer Lifecycl...

Hong Kong

N/A

A leading European online FX trading and financial services company is expanding their new office in Hong Kong and is now looking for a (Senior) Customer LifeCycle Marketing Manager, Greater China, responsible for defining client conversion, retention and reactivation strategy in order to drive client engagement that increases lifetime value and tenure. Reporting to the Head of Marketing, you will be a key contributor to the new development and execution of the Company’s CRM strategy that will foster profitable long term relationship with clients for the Company’s business within the Greater China Region. Your Key Responsibilities Develop and manage the Client Value Management (CVM) strategy for the Brand operating in Chinese language with special focus on the mainland China market, working closely with CVM global team in Europe to develop and implement campaigns focusing on the following client lifecycle areas: Nurturing / Conversion; Retention / Segmentation / Value development Churn Prevention; Reactivation of lapsed/dormant accounts; Upsell / Cross Sell Develop and implement client communications and promotional activities that increase client engagement across any client touch-points, including: Email Wechat messages SMS Push notifications Chatbot Webinars Seminars/Live Events Hospitality In-platform/My Account messaging Social Media Market news and analysis Others Ensure all activity is tested and optimised against targets and fed into Chinese team optimisation work streams Develop communications campaigns from marketing calendar, with CVM team and Chinese marketing team in Europe and HK Take responsibility for ensuring a deep understanding of regulatory requirements relating to brand and campaign communications. Conduct regular competitor reporting of retention activities working with CVM team and Chinese marketing team sharing insight and ideas. Manage budget and targets for retention activities and report against ROI. Work with the Insights, CVM and global Retention Managers to develop a framework for regular reporting and monitoring of retention KPIs; Client conversion; Customer Lifetime Value; Segmentation; Targeting Strategies; Campaign ROI. Education Educated to degree level or equivalent Skills, Knowledge & Experience Required Appropriate CRM experience at a similar level within ecommerce led organizations preferably in the financial, trading spread-betting or online gambling sectors. Proven track record of delivering CRM campaigns and journeys that improve client retention and LTV. Good experience with CRM tools – Exact Target and/or Salesforce. In-depth understanding and CRM experience with WeChat An understanding of the motivators of the target market. Ability to work to tight deadlines, drive projects and to priorities effectively. Ability to develop effective long-term working relationships both within the department & across departments and at all levels within the organization. Experience of creating compelling campaign proposals and presenting results. Previous CRM experience for the China market is strongly preferable. Fluency in English and Mandarin in both spoken and written language is a must Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Head of Customer ...

Hong Kong

N/A

A leading European online FX trading and financial services company is expanding their new office in Hong Kong and is now looking for the Head of Customer Solutions (mainly for retail clients), responsible for all clients ensuring on-going support and value throughout the client journey cycle – registration, deposit, trading, withdrawals, client training etc. – using soft selling skills. Reporting to the Chief Customer Relations Officer in Europe, you will be based in the Hong Kong office, leading a team of around 25 people. Your Key Responsibilities Identifies, creates and implements strategies to improve customer service quality/experience, productivity, profitability and leads mutually beneficial process improvement initiatives. Ensures all team KPIs and targets are met (chat/call/email numbers, net deposits, activations, CSAT etc.) Daily management, support and reporting of the Customer Solutions team metrics Works with teams inside the Company to successfully initiate multiple projects and apply innovative thinking to drive solutions which add efficiency to client workflows Serves as an escalation point for difficult customer issues and complaints, escalates to additional teams as necessary, and implements a resolution. Ensures and enables necessary resources and tools available for successful execution of team deliverables and service to the customer. Builds and maintains an energetic, cohesive team by demonstrating versatility when training and coaching team on soft skills required to support client journey; leads according to cultural principles. Train the Customer Solutions team in identifying and developing high net worth clients and ensure smooth transition to the Relationship Management team. Requirements 4-8 years of experience in sales and/or customer service management in the Forex Industry Excellent written and verbal communication skills, comfortable presenting at the executive level Must possess strong technical skills with a proficiency in MS Office – Excel, PowerPoint, Word, and Outlook. Previous experience working with CRM systems, building efficient flows and managing integrations. Critical thinking, problem solving, decision making, attention to details and analytical reasoning skills Experience leading and managing direct and indirect reports, including success in coaching, driving results, delivering performance feedback, and motivating a team through collaboration. Ability to establish a good rapport with all customer types and various levels of customer contacts Team player with a high level of positive energy, integrity and ability to influence, interface, and gain credibility across different levels in the organisation. Willingness to travel to support new and existing customer solution teams Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

SEO Manager

Hong Kong

N/A

A leading European online FX trading and fintech company is expanding their new office in Hong Kong and is now looking for a Digital Optimisation Manager / SEO Manager, Greater China, responsible for assisting the development and execution of the overall digital optimisation strategy for the global Chinese language markets and the brands under the Company. You will be a key member of the Greater China digital marketing team while designing and implementing the regional CRO (conversion rate optimisation) and SEO strategy for the markets, working closely with the global digital team and managing both internal and external resources (agencies) to optimise marketing efforts spanning across SEO, PPC, display media and social media. Ideally, you will be an ambitious and data-driven marketer, with strong digital marketing skills and solid experience on conversion rate optimisation projects and SEO projects. You will be one of the key leaders in the team with accountability for driving acquisition and conversion strategies for the markets with an ultimate goal to achieve business growth. The position will report to the Head of Digital for Greater China, and will work with the global teams to meet KPIs and deliver ROI on marketing spend overall. Your Key Responsibilities Suggest changes, define requirements, tasks, resources associated, and create roadmap to conversion optimisation strategies Partner with internal teams and lead external agency on CRO projects and SEO projects Manage and execute regional SEO projects and campaigns including XML sitemaps, Meta tags, webmaster tools, landing page development, content optimisation, SEO keywords selection and performance monitoring, Micro site development, link building, etc. Communicate to the team and the management on project development, timelines, and results Perform data analysis and regular keywords/indexing/backlinks performance reporting Contribute to social media channels to achieve better results together with internal teams Skills & Experience Required Degree holder in Statistics/Science, Business Administration, Marketing, or related disciplines 4+ years of relevant working experience in CRO, SEO, experiments, digital analytics or data/insights either agency or client side Knowledge in performance marketing, content management, HTML/CSS and website administration Experience in implementing tags using GTM Experience in working with digital tools, such as Analytics (Google Analytics, Omniture), CMS (Sitecore, Adobe Experience Manager), and A/B testing tools (Google Optimize, Optimizely), and keyword tools (WordTracker, Keyword Discovery, Baidu Index), Research tools (HotJar, CrazyEgg, Zarget) Experience working within a truly global organisation with teams based in multiple time zones High-level proficiency in MS Excel, PowerPoint and Word Strong communication skills with the ability to influence, and time-management skills Fluent in English and Mandarin is a must, with full professional proficiency (written and verbal) Candidates with less experience will be considered as Assistant SEO Manager Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Web Content Manag...

Hong Kong

N/A

A leading European online FX trading and fintech company is expanding their new office in Hong Kong and is now looking for a Web Content Manager, Greater China, responsible for maintenance and optimization of the websites and client portals of all brands in both simplified and traditional Chinese languages. Reporting to the Head of Customer Experience, you will be working closely with teams such as marketing, development, product and back office to ensure quality delivery of the website and client portal content and experience that can best suit the needs of Chinese audience (mainly in China) and align with the business strategy in the Greater China market. Your Key Responsibilities Collaborate closely with development and marketing teams to maintain and improve website and client portal content and experience in Chinese languages for all brands Work in tandem with marketing and design teams to deliver UI/UX that meet the high-quality graphic standards, in line with the corporate brand consistency Work closely with development and network teams on optimizing performance (e.g. accessibility, speed, stability) of the websites, client portals as well as other key applications for Chinese clients Provide tech expertise that is specific to the China market Skills and Qualifications Fluency in Mandarin and English (both spoken and written) In-depth knowledge of China-focused tech specifics, such as local browsers, tech instruments, etc. Understand CDN concept especially related to CN firewall Must have in-depth knowledge and experience in: HTML CSS Client-server architecture principles Good to have knowledge and experience in: Frameworks jQuery PHP code understanding will be a plus Familiarity with content management systems including Drupal(advantage) WordPress (at least) Able to use basic image editing tools to perform crop, resize, or other basic graphic adjustments Proficient understanding and experience in cross-browser compatibility issues and troubleshooting Proficient understanding and experience with code versioning tools such as {{Git / Mercurial / SVN}} Good understanding of SEO principles and able to apply them to websites, client portals and key applications Customer-experience driven Results driven/commercially orientated Previous CRM experience for China market is strongly preferable Industrial knowledge and experience is a plus Education Educated to degree level or equivalent Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.