Connecting

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A CONSULTATIVE APPROACH

CLIENT-FOCUSED, EXPERTISE, INTEGRITY, PARTNERSHIP

ABOUT US

Headquartered in Hong Kong with offices in Singapore and Sydney, we are specialists in
Banking, Financial Services and Insurance, Fashion & Apparel, FMCG, ICT,  Manufacturing, Retail, and Supply Chain. 
 Our services include permanent and contract recruitment across the developed world, which all managed locally through our offices and partnerships. 


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LATEST VACANCIES

Chief Editor

Hong Kong City

N/A

A non-government organisation is currently seeking a seasoned corporate copy-writing professional to join its corporate communications team. Reporting to the Head of Corporate Communications, you must possess exceptional Chinese and English writing skills and have solid experience in preparing executive speeches, corporate brochures, press releases and other collaterals. Your responsibilities: Build and lead the publication and editorial team Provide top-notch writing materials and editorial support to other the corporate communications and other units within the organisation Support senior management on writing speeches, letters and presentation materials Develop annual reports, press releases and other promotional collaterals Requirements: Bachelor degree or above in communications, journalism or related discipline At least 15 years of solid experience in communications, copywriting and editorial, translation or journalistic roles at sizeable organizations Strong leadership and organisation skills Ability to work on multiple projects at one time in a fast-paced environment Excellent command in both written English and Chinese is a MUST Candidate with less experience will be considered as Senior Editor Attractive remuneration package and career advancement opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume (with current and expected salary) to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Consultant, Manag...

Hong Kong

N/A

A leading FinTech and business consulting firm is looking for a Consultant for the Management/Banking Consulting business, based in its Hong Kong office. Reporting to the Senior Consultant/Manager, you will be part of the Solution Team to leverage your accounts and financial/business/IT consulting knowledge and skills and then inspire transformation for more business successes. Job Description · Support the growth of the management consulting business across Hong Kong and Greater China · Work with the assigned clients in one or more of the following areas: Strategy and operations, Transformation, Regulatory implementation, Digital · Help create solutions for clients on their strategic and operational challenges · Share your industry knowledge and experience with colleagues Qualifications · University degree or equivalent in Business Management or related discipline · 2-3 years of relevant financial services industry consulting experience · Experience with the Big 4 management consulting companies would be an asset · Analytical and quick learner with the ability to work under pressure and manage tight deadlines · Demonstrate flexibility to travel for work · Strong communication skills with an excellent command of written and spoken English and Cantonese. Knowledge of Mandarin would be an asset The Company offer you diverse and challenging assignments, possibilities to develop multi-disciplinary IT / business skills, training path, a competitive compensation package and the unique opportunity of being part of a fast growing and dynamic consulting and IT implementation firm. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Senior Project Ma...

Hong Kong City

N/A

A leading FinTech and business consulting firm is looking for a Senior Project Management Officer for its Hong Kong office. Reporting to the Project Manager, you will be part of the Solution Team and your main responsibilities are: Main point of contact for project status; work with project manager, project work stream leads to gather information about the project status Establish and track milestones, deliverables, risks, issues, decisions and budget Gather actions from multiple sources and track them to completion Support overall project and work stream planning and the execution of project plan Establish, and ensure adherence to, appropriate project governance Interact directly with external clients to gather information and clearly communicate status Support the project manager and team for all topics related to project management Qualifications University degree or equivalent At least 3 years of related experience in a project-based environment Proficient in Microsoft Office tools (ie Microsoft Excel, Microsoft Word, Microsoft PowerPoint. Planner is a bonus.) Strong team player Proactive approach to work and ability to take ownership of assigned tasks Willingness to work at client premises locally and potentially abroad on long-term projects Excellent command of written and spoken English and Cantonese The Company offer you diverse and challenging assignments, possibilities to develop multi-disciplinary IT / business skills, training path, a competitive compensation package and the unique opportunity of being part of a fast growing and dynamic consulting and IT implementation firm. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Senior CRM Manager

Hong Kong

N/A

A fast-growing US-based FinTech company is looking for a CRM (Senior) Manager to lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction. Based in Hong Kong, reporting to the Division Head, you will be a key contributor to the new development and execution of the company’s CRM marketing strategy that will foster profitable long term relationship with clients for the company’s business within the Greater China Region. Your Key Responsibilities Plan, manage and deliver multi-channel CRM marketing campaigns and ensure ROI through KPIs and performance metrics which includes but not limited to customer acquisition, retention, reactivation and customer lifetime value Drive strategy and execution of lifecycle marketing initiatives to onboard, retain and build customer loyalty Develop and execute overall CRM strategy and communication plans that leverages the appropriate channels (website, email, mobile, in-platform, social, etc) Lead the development of personalization strategy based on customer segments and implement across all platforms with an ultimate goal of driving conversion and engagement Provide insights on how to maximize current and prospective relationships through the use of CRM engagements Ensure the CRM strategy provides an effective sales funnel and efficient sales process Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvement etc. Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns. Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns. Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization. Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing. Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time. Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results. Establish best practice and ensure that this is shared with global counterparts. Requirements Bachelor degree in Marketing or relevant field Minimum of 8 years' relevant CRM marketing and management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including personalized trigger campaigns, loyalty programs, promotions and customer segmentation Highly data-driven and result-driven marketer with a proven track record of delivering CRM programs that drive overall company goals Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc. Experience leveraging a variety of marketing technologies to create relevant customer journeys including dynamic CMS tools for personalized experiences, CRM and marketing automation Extensive experience in driving customer growth and funnel optimization with a track record in delivery solid consumer marketing strategies Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations A team player, with the natural ability to collaborate successfully with stakeholders across the organization Ability to work in fast paced, dynamically changing environment Commitment to continuous improvement and best practice Excellent written and verbal communication and presentation skills in both English and Mandarin is a must Occasional travel will be required, primarily to mainland China. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Account Manager

Hong Kong

N/A

A Nasdaq-listed digital marketing agency is looking for a Senior Account Manager / Account Manager for its Hong Kong office. Reporting to the Team Lead (Account Director), you will effectively manage the company resources to provide quality digital marketing services and online advertising solutions (SEM/display advertising optimisation) to assigned accounts, whilst assisting in BD pitching/generating new business/revenue for the Company. Your Key Responsibilities: Develop and manage good relationships with junior and mid-level clients whilst supporting your senior team in driving revenue growth, and regularly reporting on results Be alert to business opportunities and work with your director to help leverage those opportunities Develop and present cost estimates as formal budgets to the client Act as the core client contact for all project queries including timing plans, budgets and creative work Receive and understand project briefs from the Director or from clients and manage work through Production and Development Manage timings plans to ensure that projects are delivered effectively and on time Take ownership of more advanced online projects and campaigns (SEM, display, social and programmatic) Your Knowledge, Skills and Experience: A strong understanding of the digital marketing industry preferably with a proven track record gained from either in-house or agency side Strong SEM, display, social and programmatic advertising/marketing experience A skilled Project Manager with the ability to multi-task across numerous projects Experienced in campaign management with an understanding of deployment systems – across upload, testing, deployment and reporting and/or Creative processes Numerate with a solid understanding of financial management and profitability Strong interpersonal and oral communication skills Excellent administrative, organisational and presentation skills Experience in managing people would be advantageous with the ability to delegate and oversee project and admin work It would be advantageous to have an understanding of data Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Regional IT Manager

Hong Kong City

N/A

A well-established consumer electronics company is looking for an IT Manager to lead and coordinate all IT related activities, operations and local infrastructures for the assigned Asian Pacific regions. Based in Hong Kong, reporting to the VP of Corporate Finance and Management, you will manage and enable the effective control of technical services and optimum availability of existing IT systems, provides services to assist users and guarantee the reliability of infrastructures according to measurable service commitments shared with business units and information system clients. The Principal Aims and Your Main Responsibilities: Alongside the global operations entity and your IT team (four staff): Provide support and training services to users Oversee local contracts for the IT department: complying with service commitments (SLA) associated with business unit processes, the availability of infrastructures and user satisfaction. Ensure IT production and local maintenance: Supervise all of production (steering, systems engineering and operational engineering) and the maintenance of hardware, operating software, basic software and optimise IT resources Guarantee the process for putting evolutions or new solutions into production Oversee crisis situations to guarantee the re-establishment of normal service as rapidly as possible Guarantee quality and security: Check the reliability of systems, the security of data and define emergency plans Apply emergency and backup plans, coordinate computer processing under the best conditions in terms of quality, capacity, availability, deadlines and cost Carry out communications for your scope of work: organise information in the event of disruptions by broadcasting the information required to the departments and business units concerned Supply resources management: be good at making proposals, from a technical, economic and budgetary point of view, to ensure the maintenance of production methods at a suitable technical level and anticipate technological evolutions and their impact on the scaling of the production environment. Roll out projects and any solutions (software, process etc.) that apply to your scope of work by taking actions that lead to the success of the project Main Skills Required: Profile University graduate / higher education course (Engineering, Masters) in IT or a more general course (Industry, Commerce, Management etc.) with a specialisation in IT Technical skills Expertise in production methods and standards (ITIL) and the good practices associated with this (understanding of change management processes, incident management, management of “production releases”) A good understanding of the IT systems in the company and its role Expertise in the architecture of the IT production system and its operation. Expertise in the various types of operating system (large and medium-sized systems, microcomputers) A good understanding of processes for saving data and, more widely, security considerations Expertise in using office and collaboration software (Office 365 and others) Professional abilities Good written and oral communication skills in English Sense of service towards customers/users (passion for customer interests) Ability to measure your activity and make progress in this respect using simple and measurable indicators (KPI, OPS programme etc.) Good ability to work and withstand pressure in the event of a crisis (technical incidents) Ability to organise, discipline and method for the optimum organisation of computer processing Ability to optimise the management of budgets and schedules Responsiveness and availability to ensure optimum service to users (the manager is often, like employees, subjected to an on-call system) Good listener and communicator Leadership qualities to motivate teams, train them in processes and oversee projects Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.