Connecting

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A CONSULTATIVE APPROACH

CLIENT-FOCUSED, EXPERTISE, INTEGRITY, PARTNERSHIP

ABOUT US

Headquartered in Hong Kong with offices in Singapore and Sydney, we are specialists in
Banking, Financial Services and Insurance, Fashion & Apparel, FMCG, ICT,  Manufacturing, Retail, and Supply Chain. 
 Our services include permanent and contract recruitment across the developed world, which all managed locally through our offices and partnerships. 


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LATEST VACANCIES

Customer Lifecycl...

Hong Kong

N/A

A Nasdaq listed US-based FinTech and online trading company is looking for a (Senior) Customer LifeCycle Marketing Manager to work with the Greater China marketing team to define client conversion, retention and reactivation strategy in order to drive client engagement that increases lifetime value and tenure. Your Key Responsibilities Develop and manage the Client Value Management (CVM) strategy for the Brand operating in Chinese language with special focus on the mainland China market, working closely with CVM global team develop and implement campaigns focusing on the following client lifecycle areas: Nurturing / Conversion; Retention / Segmentation / Value development Churn Prevention; Reactivation of lapsed/dormant accounts; Upsell / Cross Sell Develop and implement client communications and promotional activities that increase client engagement across any client touch-points, including: Email Wechat messages SMS Push notifications Chatbot Webinars Seminars/Live Events Hospitality In-platform/My Account messaging Social Media Market news and analysis Other. Ensure all activity is tested and optimised against targets and fed into Chinese team optimisation work streams Work with CVM and Private Client teams to develop loyalty and rewards programs with responsibility for the budget and ROI from such activity, to deliver retention rates within high value segments including: Rebates/Incentives; Hospitality/Live Events; Other. Work within Chinese team to develop client contact strategy for marketing calendar including: Economic/Political events Product/service releases Regulatory/Service comms Promotional activities Develop communications campaigns working with CVM team and Chinese marketing team working from marketing calendar. Brief Content team for delivery of required campaign assets, ensuring content is aligned to campaign objectives, is accurate, on time, compliant, on brand, localized, translated (where required) and signed off by all relevant stakeholders as per process. Take responsibility for ensuring a deep understanding of regulatory requirements relating to brand and campaign communications. Conduct regular competitor reporting of retention activities working with CVM team and Chinese marketing team sharing insight and ideas. Manage budget and targets for retention activities and report against ROI. Take responsibility for customer value KPIs: Approved to Fund rate; Fund to Trade rate; Initial and subsequent early deposits and client value; Churn rate (active Client base decay); Reactivation rate; Incremental volume, trades and revenue; Campaign / Communication Performance; LTV Work with the Insights, CVM and global Retention Managers to develop a framework for regular reporting and monitoring of retention KPIs; Client conversion; Customer Lifetime Value; Segmentation; Targeting Strategies; Campaign ROI. Manage all client touch-points in a structured and measurable manner by collaborating with the following global stakeholders: Client Management; High Net Worth/Private Client Teams; Sales; Customer Experience; Product; Platform; Payment team Onboarding Marketing Services; Engage within the Greater China marketing team and across the extended organization to deliver a consistent customer experience and brand proposition throughout the customer lifecycle. Key stakeholders will include: Global Retention Managers Brand manager Acquisition Manager; Commercial team; Product team; Platforms team Partner team Risk; Trading; Legal; Compliance; Others Education Educated to degree level or equivalent Skills, Knowledge & Experience Required Appropriate CRM experience at a similar level within ecommerce led organizations preferably in the financial, trading spread-betting or online gambling sectors. Proven track record of delivering CRM campaigns and journeys that improve client retention and LTV. Good experience with CRM tools – Exact Target and/or Salesforce. In-depth understanding and CRM experience with Wechat An understanding of the motivators of the target market. Ability to work to tight deadlines, drive projects and to priorities effectively. Ability to develop effective long-term working relationships both within the department & across departments and at all levels within the organization. Experience of creating compelling campaign proposals and presenting results. Previous CRM experience for the China market is strongly preferable. Fluency in English and Mandarin in both spoken and written language is a must Attractive remuneration package and career advancements opportunities will be offered to the right candidate. APPLY FOR THIS JOB Interested parties or referrals please send your CV to cheyenne.lam@claremontconsulting.asia Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Business Developm...

Hong Kong

N/A

A Nasdaq-listed digital marketing agency is looking for a Sales/Business Development Manager, for its Hong Kong office. Reporting to General Manager/Team Lead, you will be responsible to drive company revenue and build a portfolio of new business, working with the account management and optimization team. Your Key Responsibilities: Develop new business opportunities, manage and maintain to reach quarterly targets Maintain and develop relationships with direct clients and agencies Provide support to clients regarding digital channels that are key to the Company Execute the Company’s data sales strategy to address the expectations of direct client’s objectives Build a strong pipeline of demand opportunities engaging with relevant inventories in the markets Coordinate with the Account Management team that ad spend is delivered smoothly Understand the adequate inventory / CPM for buyers and feedback into the supply organization Be an expert across all digital channels, keeping up to date with news, trends and challenges in the industry Requirements: You would have very strong track record in sales achievements against quantitative targets selling to direct or agency business Very strong contract base among agencies and network of direct clients A strong teamwork positive attitude with positive mindset Excellent knowledge of the digital advertising sector Experience in high volumes of face-to-face meetings per week and C level communication An understanding of current industry challenges facing customers Proven track record of sales success in the arena, particularly with acquiring new customers and growing them to become significant spenders Eagerness to work in a rapidly growing company Minimum 5 years of experience in media sales (preferred) Candidates with more experience would be considered for the Senior Sales/BD Manager role. Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to cheyenne.lam@claremontconsulting.asia. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.

Senior Talent Acq...

Hong Kong

N/A

Our client is one of the leading services with footprints worldwide. Currently is looking for high calibre join an expanding Talent Acquisition Team. The Senior Talent Acquisition Manager / Talent Acquisition Manager (2 vacancies) are responsible for proactively collaboration with business units to fulfill the talent acquisition needs in support of business growth. Responsibilities: Closely work with line managers to identify resourcing needs and provide support in manpower planning; Take the lead to work together with line managers to conduct job analysis, then establish, maintain, review and update the job descriptions; Set up, review, update and implement recruitment and staffing policies, procedures/manual and methodologies in compliance with HK labour legislation; Proactively consult with, influence, advise and coach line managers on resourcing issues and strategies to deliver the best fit people timely, applying appropriate strategies to individual recruitment processes taking into account urgency, cost and role priority, ensuring and demanding communication and coordination across functions and geographies on all recruitment activities; Develop and manage internet and other external/internal job positing and advertisement to effectively reach the market talent pool and promote recruitment brand. Develop and constantly monitor and improve recruitment channels to build effective talent pool. Be responsible for staffing vendor management, ensuring recruitment agencies are selected appropriately; coordinate in defining the agencies for new geographies; Build up, maintain and update candidate database for the business lines; Update staffing reports (Recruitment tracker, hiring report, etc.); Coordinate and support other ad hoc staffing or HR project if necessary Requirements: University graduate, Human Resources, Psychology or Commerce is a plus At least 8 years of HR experience in development and delivery of recruitment activities, exposure in Service sector a must A strong client service orientation with the ability to create impact and build rapport quickly; Strong influencing, negotiation and consultative skills with an ability to build strong client relationships in depth Excellent in English and Mandarin Strong PC skills in windows applications (Excel, Word, Power-point) Candidates with less experience will be considered as Talent Acquisition Manager

Senior System Ana...

Hong Kong

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A client with large scale of IT arms with diversified IT projects is currently looking for high calibre to join the Quality Assurance Team. Multiple openings from Senior System Analyst (team leading role) to QA Engineer on renewal contract basis. Responsibilities: Lead a team of QA engineers, offshore resources and external resources to accomplish system assurance tasks as defined in the PDLC under the supervision of project managers/ technical manager Implement, manage and control the testing processes, including all milestones, deliverables and quality objectives in compliance with the defined test strategy, test standards and test templates. Specify both the overall and detailed test plans and the test approaches and manage their implementation. Plan, organize and control all project management activities related to testing, including resource planning, cost estimation, risk management, etc. Coordinate and monitor test progress and defect management To ensure implementation of test automation for both system and regression testing To manage test data design and test data creation To effectively coach test analysts and testers such that they can work and represent the test team independently Requirements: Bachelor's degree or an equivalent qualification in business or IT Experiences / qualifications in the areas of IT project management and testing in the large scale project implementation Solid experience in test planning and execution for large scale projects involving multiple applications Experiences / Insights in test automation, and test management and defect management tools Experiences in working with vendors’ development and testing teams Certified as ISTQB Advanced Test Manager / Advanced (Technical) Test Analyst Ability in problem determination and problem solving. Proficiency in both spoken and written English, Cantonese and Putonghua. Knowledge and testing experience in CRM, Marketing Automation, Data Mart, Coupon Management, Reporting, Mobile App, Web Portal implementation will definite be an advantage Knowledge in Microsoft Dynamics, SAS, Microsoft .Net, SQL Server will be an advantage

Corporate Strateg...

Hong Kong

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Our client a leading conglomerate with diversified business development within Hong Kong and China. Currently looking for a Corporate Strategy & Process Planning Manager to optimize the business and resources. Major responsibilities: Work closely with department heads to ensure a centralized process of KPI setting across the organization Navigate performance and result of each department as per planning against budget Provide a strategic view of building an effective organizational structure Promote change management as needed and a culture of collaboration Build deep relationships across a broad organization and foster a warm and collaborative work environment, and understand problems from diverse perspectives Requirements: At least 6 years of strategy consulting, in-house strategy, process management experience Track record of project management experience in managing multiple concurrent projects and drive initiatives in a cross-functional environment Strong stakeholder management skills An ability to synthesize information quickly, to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires An ability to clearly communicate and present information for stakeholders at all levels Exceptional data analytical, time management, and cross-functional leadership skills Excellent command of both written and spoken English and Chinese is a must If you are interested in this position, feel free to apply online. Shortlisted candidates will be in touch shortly.