Headquartered in Hong Kong with offices in Singapore and Sydney, we are specialists in
Banking, Financial Services and Insurance, Fashion & Apparel, FMCG, ICT, Manufacturing, Retail, and Supply Chain.
Our services include permanent and contract recruitment across the developed world, which all managed locally through our offices and partnerships.
A Nasdaq listed US-based FinTech and online trading company is looking for a (Senior) Customer LifeCycle Marketing Manager to work with the Greater China marketing team to define client conversion, retention and reactivation strategy in order to drive client engagement that increases lifetime value and tenure. Your Key Responsibilities Develop and manage the Client Value Management (CVM) strategy for the Brand operating in Chinese language with special focus on the mainland China market, working closely with CVM global team develop and implement campaigns focusing on the following client lifecycle areas: Nurturing / Conversion; Retention / Segmentation / Value development Churn Prevention; Reactivation of lapsed/dormant accounts; Upsell / Cross Sell Develop and implement client communications and promotional activities that increase client engagement across any client touch-points, including: Email Wechat messages SMS Push notifications Chatbot Webinars Seminars/Live Events Hospitality In-platform/My Account messaging Social Media Market news and analysis Other. Ensure all activity is tested and optimised against targets and fed into Chinese team optimisation work streams Work with CVM and Private Client teams to develop loyalty and rewards programs with responsibility for the budget and ROI from such activity, to deliver retention rates within high value segments including: Rebates/Incentives; Hospitality/Live Events; Other. Work within Chinese team to develop client contact strategy for marketing calendar including: Economic/Political events Product/service releases Regulatory/Service comms Promotional activities Develop communications campaigns working with CVM team and Chinese marketing team working from marketing calendar. Brief Content team for delivery of required campaign assets, ensuring content is aligned to campaign objectives, is accurate, on time, compliant, on brand, localized, translated (where required) and signed off by all relevant stakeholders as per process. Take responsibility for ensuring a deep understanding of regulatory requirements relating to brand and campaign communications. Conduct regular competitor reporting of retention activities working with CVM team and Chinese marketing team sharing insight and ideas. Manage budget and targets for retention activities and report against ROI. Take responsibility for customer value KPIs: Approved to Fund rate; Fund to Trade rate; Initial and subsequent early deposits and client value; Churn rate (active Client base decay); Reactivation rate; Incremental volume, trades and revenue; Campaign / Communication Performance; LTV Work with the Insights, CVM and global Retention Managers to develop a framework for regular reporting and monitoring of retention KPIs; Client conversion; Customer Lifetime Value; Segmentation; Targeting Strategies; Campaign ROI. Manage all client touch-points in a structured and measurable manner by collaborating with the following global stakeholders: Client Management; High Net Worth/Private Client Teams; Sales; Customer Experience; Product; Platform; Payment team Onboarding Marketing Services; Engage within the Greater China marketing team and across the extended organization to deliver a consistent customer experience and brand proposition throughout the customer lifecycle. Key stakeholders will include: Global Retention Managers Brand manager Acquisition Manager; Commercial team; Product team; Platforms team Partner team Risk; Trading; Legal; Compliance; Others Education Educated to degree level or equivalent Skills, Knowledge & Experience Required Appropriate CRM experience at a similar level within ecommerce led organizations preferably in the financial, trading spread-betting or online gambling sectors. Proven track record of delivering CRM campaigns and journeys that improve client retention and LTV. Good experience with CRM tools – Exact Target and/or Salesforce. In-depth understanding and CRM experience with Wechat An understanding of the motivators of the target market. Ability to work to tight deadlines, drive projects and to priorities effectively. Ability to develop effective long-term working relationships both within the department & across departments and at all levels within the organization. Experience of creating compelling campaign proposals and presenting results. Previous CRM experience for the China market is strongly preferable. Fluency in English and Mandarin in both spoken and written language is a must Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to firstname.lastname@example.org. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.
A fast growing digital consultancy and branding agency is looking for a Sales and Marketing Manager to drive the business for its Hong Kong office. Reporting to the Group Director, you will take the lead to drive initiatives in marketing the agency’s capabilities and then deliver tangible sales/revenue. Your key responsibilities: Results matter: you will play a critical role helping to build and shape the agency’s reputation, utilising the internal resources to make things happen. You will support the senior leadership and business leads, working independently to craft the agency’s narrative, and get the world’s attention. To develop new business opportunities, manage and maintain to reach the sales target To provide support to clients regarding the study of the consumer behaviours, digital channels and campaigns, analytics, etc. Coordinate with the account servicing team to address the expectations of clients’ objectives Qualifications: Provide the winning formula for new business pitching Demonstrate you can think AND act, to see both gaps and opportunities We expect you to be goal-orientated, target-driven and motivated Those who are outgoing, unafraid to speak up and speak out, fit this role and this agency best Critical thinking is just as important as being problem-solving Excellent presentation and communications skills A bilingual specialist who can speak and present in English and Cantonese (Mandarin is an advantage) Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your full resume to email@example.com. Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.
Hong Kong CityN/A
A Nasdaq listed online trading/investment and FinTech company is looking for a Digital Acquisition Manager for the China market development. Reporting to the Senior Acquisition Manager, you will be a key contributor to drive the Company’s online acquisition marketing through conversions optimization efforts. You will also work as a member of the global/regional digital acquisition marketing teams, and will need to work with external agency partners. Your Key Responsibilities Work closely with the SEM agency to make sure the monthly KPI can be met Optimize the search performance at different search engines, including Baidu, Google, 360, Sogou, Shenma, etc. Create new copies and banners, conduct A/B testing strategies for content and copy Improve spend allocation strategy and manage the bid price based on daily/weekly/monthly report, to increase the effectiveness of the campaigns Monitor the industry trend and news, and make quick action to follow/lead the trend Requirements Bachelor degree in Business Management/Marketing/E-commerce, or other relevant At least 3 years' hands-on experience in Search Engine Marketing/Performance Marketing/Conversions Optimization. Experience in working with large-scale budgets campaign is required. Familiar with the China market. Baidu experience is a must Fluent language skills in both English and Mandarin Solid experience with web analytics tools such as Google Analytics Analytical, detailed oriented, and ROI driven A good team player Attractive remuneration package and career advancements opportunities will be offered to the right candidate. Interested parties or referrals please send your CV to firstname.lastname@example.org Your interests will be treated in the strictest of confidence and will be used for recruitment purposes only.
Our client is one of the leading services with footprints worldwide. Currently is looking for high calibre join an expanding Talent Acquisition Team. The Senior Talent Acquisition Manager / Talent Acquisition Manager (2 vacancies) are responsible for proactively collaboration with business units to fulfill the talent acquisition needs in support of business growth. Responsibilities: Closely work with line managers to identify resourcing needs and provide support in manpower planning; Take the lead to work together with line managers to conduct job analysis, then establish, maintain, review and update the job descriptions; Set up, review, update and implement recruitment and staffing policies, procedures/manual and methodologies in compliance with HK labour legislation; Proactively consult with, influence, advise and coach line managers on resourcing issues and strategies to deliver the best fit people timely, applying appropriate strategies to individual recruitment processes taking into account urgency, cost and role priority, ensuring and demanding communication and coordination across functions and geographies on all recruitment activities; Develop and manage internet and other external/internal job positing and advertisement to effectively reach the market talent pool and promote recruitment brand. Develop and constantly monitor and improve recruitment channels to build effective talent pool. Be responsible for staffing vendor management, ensuring recruitment agencies are selected appropriately; coordinate in defining the agencies for new geographies; Build up, maintain and update candidate database for the business lines; Update staffing reports (Recruitment tracker, hiring report, etc.); Coordinate and support other ad hoc staffing or HR project if necessary Requirements: University graduate, Human Resources, Psychology or Commerce is a plus At least 8 years of HR experience in development and delivery of recruitment activities, exposure in Service sector a must A strong client service orientation with the ability to create impact and build rapport quickly; Strong influencing, negotiation and consultative skills with an ability to build strong client relationships in depth Excellent in English and Mandarin Strong PC skills in windows applications (Excel, Word, Power-point) Candidates with less experience will be considered as Talent Acquisition Manager
A client with large scale of IT arms with diversified IT projects is currently looking for high calibre to join the Quality Assurance Team. Multiple openings from Senior System Analyst (team leading role) to QA Engineer on renewal contract basis. Responsibilities: Lead a team of QA engineers, offshore resources and external resources to accomplish system assurance tasks as defined in the PDLC under the supervision of project managers/ technical manager Implement, manage and control the testing processes, including all milestones, deliverables and quality objectives in compliance with the defined test strategy, test standards and test templates. Specify both the overall and detailed test plans and the test approaches and manage their implementation. Plan, organize and control all project management activities related to testing, including resource planning, cost estimation, risk management, etc. Coordinate and monitor test progress and defect management To ensure implementation of test automation for both system and regression testing To manage test data design and test data creation To effectively coach test analysts and testers such that they can work and represent the test team independently Requirements: Bachelor's degree or an equivalent qualification in business or IT Experiences / qualifications in the areas of IT project management and testing in the large scale project implementation Solid experience in test planning and execution for large scale projects involving multiple applications Experiences / Insights in test automation, and test management and defect management tools Experiences in working with vendors’ development and testing teams Certified as ISTQB Advanced Test Manager / Advanced (Technical) Test Analyst Ability in problem determination and problem solving. Proficiency in both spoken and written English, Cantonese and Putonghua. Knowledge and testing experience in CRM, Marketing Automation, Data Mart, Coupon Management, Reporting, Mobile App, Web Portal implementation will definite be an advantage Knowledge in Microsoft Dynamics, SAS, Microsoft .Net, SQL Server will be an advantage
Our client is luxury retail with worldwide pressence, to cope with the expansion and business development, we are inviting passionate, energetic and enthusiastic candidates to the retail team. Responsibilities: Support store manager in managing daily store operations Motivate staff to maximise sales opportunities and achieve sales target Ensure excellent customer service is performed and identify new initiatives for improving services standards Coach and train store staff on daily sales activities Coordinate with Visual Merchandising in maintaining the store visual merchandising activities Handle customer complaints and returns according to the company regulations Requirements: At least 4 years’ experience in retail with 2 years at supervisory level, previous experience in fashion brands will be an advantage Self-motivated, strong team work and enthusiastic attitude Sales driven and goal-oriented Strong communications and customer service skills Good commend of Cantonese, English and Mandarin
Our client is face-paced business with diversified projects within the group. Currently looking a Media Relations Manager for the Corporate Communication Department to uplift the brand/market awareness across various spectrum from arts, lifestyle, business to luxury in Hong Kong and China Major responsibilities: Formulate communications plans to enhance external brand/market awareness Establish and maintain relationships with the media (print/broadcast/online) including art, lifestyle, luxury and other relevant media Handle media enquiry in a professional, timely and effective manner Work with various stakeholders to prepare for, identify and manage potential issues or crises Other relevant responsibilities as assigned by senior team members The successful candidate should possess A bachelor’s degree of any discipline in a recognized university Minimum of 8 years of Media Relations/PR experience in lifestyle, luxury retail, hospitality, architect or property sectors Self-motivated, dedicated with strong problem solving and communications skills, plus an innovative mindset A “can do” spirit with common sense and an eye for details will be critical to succeed in this role. Attractive remuneration package and career advancements opportunities will be offered to the right candidate.
Our client, a well known group in the Retail industry is looking for a Store Director from the Watches, Jewellery and Accessories background Main Responsibilities The Store Director will effectively lead, develop, coach and support the sales to meet and/or exceed sales plans and profitability targets. The Store Director is the business unit team leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. This position is in charge of the overall store management, team development, scheduling, sales and training to ensure operational effectiveness at all times. The Person: •Minimum 10 - 12 years of retail sales experience in which at least 8 years at management level •Strong in store operations, sales & service, people management and training experience •Result-driven, proactive, excellent in communication and interpersonal skills •Strong sense of commitment and store ownership •Reliable with strong sense of responsibility plus problem solving ability Excellemt Leadership skills •Proficient in computer literacy and fluency in English, Cantonese and Mandarin